Frequently Asked
Questions

Crypto Monitoring Authority is the self-managing and non-jurisdictional body that helps both brokers and their customers in cases where they face a conflict. The company provides assistance in situations where users disagree with the actions of brokers. However, it should be noted that it can only help in cases where the broker in question is a member of the company. Crypto Monitoring Authority’s desire is to give customers and financial service providers the opportunity to receive an impartial assessment of the conflict situation.

Assessing the quality of service and legitimacy of financial service providers is not and will never be the task of this organisation. Its main purpose is to apply effective measures in case of a lack of agreement between the broker and the trader. Before filing a complaint, the latter is obliged to ensure that their service provider has received membership status and is supervised by the authorities of its residence.

By receiving membership status, the broker agrees to the rules of the organisation, which state that it is obliged to include a Contact for Complaints and the IDR (Internal Dispute Resolution) procedure in contracts with its clients.

Once the applicant has received the request, the broker is obliged to:

  • Confirm that the complaint has been received.
  • Provide compensation, where possible.
  • In cases where it is impossible to provide compensation to the client, explain its actions.

If, after completing this procedure, the client is still dissatisfied, he/she has the right to redirect his/her request to the organisation.

The company considers its main task to be the gathering of a group of professionals with extensive experience and high qualifications in the financial sector, who will be able to maintain the highest standards. This Committee will analyse the complaints received and issue fair and reasonable decisions on them, thereby controlling the resolution of conflict situations. In this way, the company will provide services that will not only be transparent but also faster than similar offers from other regulatory bodies.

Clients can only file complaints with Crypto Monitoring Authority against brokers that have a current membership status. If a broker once had it and then lost it or is “under review”, complaints against it will not be accepted. In such cases, investors should contact the regulators of their country.

Membership in Crypto Monitoring Authority gives you an edge when navigating market conditions, because you will have access to support during challenging periods. Additionally, offering a formal complaints process signals your commitment to transparency and high standards. Clients will feel reassured knowing that an independent body is available to mediate any disputes.

To join, simply complete the online form available on Crypto Monitoring Authority’s official website and fill out an application. If you’d like a digital copy of your submission, contact info@cryptomonitoringauthority.com.

All members are required to maintain a Complaint Contact and implement a formal Internal Dispute Resolution (IDR) process. When a complaint is received, the broker must:

  • Acknowledge its receipt.
  • Provide compensation if warranted.
  • If compensation is not possible, explain why.

Should a broker fail to respond appropriately or decline to review the complaint, the client is entitled to escalate the issue directly to Crypto Monitoring Authority under its official procedures.

Crypto Monitoring Authority brings together a community of seasoned professionals, united under an autonomous Committee. This body is tasked with resolving conflicts fairly and efficiently, providing faster outcomes than traditional financial regulators.

Once your application is received, the Board of Directors will review it within 21 business days. After that, you’ll be issued a membership certificate, a unique member code, and a welcome package of data.