Compensation Fund
The extensive experience and unwavering professionalism of the entire team at Crypto Monitoring Authority empower the organisation to meticulously examine every aspect of a dispute and reach resolutions that serve the best interests of all parties involved. Our specialists possess the expertise required to mediate and settle conflicts arising between brokers and their clients. Our primary objective is to deliver prompt, equitable outcomes that are rooted in both individual proficiency and global best practices. We are committed to resolving matters efficiently and impartially, with the express intention of avoiding recourse to formal legal mechanisms or external regulatory bodies. Each verdict is guided by integrity, competence, and a steadfast commitment to fairness.
The Compensation Fund functions as a distinct division within the Crypto Monitoring Authority organisation, established with the primary objective of safeguarding the interests of all involved parties by serving as a financial guarantor in specific circumstances. These include instances where:
- A broker declines to accept or comply with a ruling issued by the Commission.
- A broker discontinues its membership, thereby rendering Commission decisions no longer applicable to it.
The Fund is empowered to offer financial redress to any client of a member broker, subject to a ruling in their favour by the Commission. However, compensation will not be granted in situations where losses arise solely from the client’s own discretionary decisions. Furthermore, if a broker is indebted to one particular client, this does not automatically entitle others to compensation; claims are considered on an individual basis.
The Fund is supported through regular contributions derived from brokers’ membership fees. Particularly, 10% of each fee is allocated to a secure, ring-fenced account dedicated solely to the Compensation Fund. This reserve is precisely protected and may not be used for any intent other than those directly related to the Fund’s obligations and operations.
An individual client whose claim is upheld may be eligible for compensation of up to €100,000. In cases involving multiple claimants against the same broker, a collective award not exceeding €100,000 may be equitably spread among all parties.
Conditions for Receiving Compensation
Deadline
The Commission is mandated to disburse any approved compensation within a period not exceeding 90 calendar days.
Enforcement
Where necessary, the Commission may take any steps needed to enforce its decision and ensure compensation is paid.
Apportionment
If total claims exceed the compensation capital, the funds will be divided equally among eligible claimants.
Сompensation
Every compensation directive is meticulously processed to ensure it reaches the designated recipient promptly and, in its entirety, thereby guaranteeing timely and complete restitution without compromise.
